Harris Aerial Support
Camera & Payload
Payload integration
Camera & Payload Setup
Order of Operations:
General Setup Steps:
- Attach the payload securely to the drone using the provided mounting hardware.
- Connect the payload to the drone’s power supply and communication ports.
- Power on the drone and ensure the payload is recognized by the flight control software.
Basic Troubleshooting Steps:
- Verify all connections are secure and correctly oriented.
- Check for any visible signs of damage or wear on the payload and mounting hardware.
- Ensure the firmware of both the drone and payload is up to date.
- Conduct a test to verify the functionality of the payload before flight.
Powering Down for Safety:
Power Down Payload First:
- Ensure the payload is safely powered down before shutting off the drone.
Power Down Drone:
- After the payload is off, power down the drone.
Unplug Batteries:
- Once the drone is powered off, safely unplug the batteries.
Payload integration
Camera & Payload Testing
Pre-Shipping Test Process
- Harris Aerial performs extensive payload testing and basic setup before shipping. This includes verifying that all basic functionalities are operational. Mission-specific testing is not conducted unless requested.
Shipping
Details:
- Payloads and drones are shipped separately in custom hard cases. Pelican cases are used for payloads, and Harris Aerial provides custom cases for their drones. Both are pre-configured and tested before shipping.
Payload integration
User Requirements
User Assisted Setup
- Once the drone and payload are received, the end user must complete the final setup steps. This often includes calibrating the payload, configuring settings in the flight control software, and performing a test flight.
Calibration
Payload Specific Queries
Submit A Ticket
Submit A Ticket
Camera & Payload
Payload Customization
Customization Requests
- Harris Aerial customizes payload setups based on specific needs. This includes configuring the payload for specialized tasks, integrating additional sensors, or modifying mounting hardware.
- For customization requests, contact Harris Aerial with specific requirements and use cases.
Submit A Ticket
Camera & Payload
Troubleshooting
Gremsy Circular Quick Release
Ensure the quick release mechanism is properly lubed.
For issues, contact Gremsy or Harris Aerial for assistance here.
Phoenix Quick Release
- For the highly specific Phoenix quick release, contact Phoenix directly for support here.
Other Configurations
- For troubleshooting other quick release configurations, contact Harris Aerial:
FORM GOES HERE
Defects or Malfunctions:
- Report any defects or malfunctions to Harris Aerial immediately:
FORM GOES HERE
Camera & Payload
Troubleshooting
Using SBUS Control via HDMI:
- For detailed instructions and specifications, refer to the Gremsy Hyper Quick Release 3.0 documentation. For further support, contact Harris Aerial.
FORM GOES HERE
Camera & Payload
Compatibility
Requesting Compatibility Information:
Compatibility Form:
•Payload in Question:
•Drone in Question:
•Use Case:
Camera & Payload
Compatibility
Common Use Cases
To guarantee the payloads will work as intended for your project please consider the following:
- Ensure the scale, scope, and use case are appropriate for the payload in question. For example, using the correct sensor for specific terrains.
Camera & Payload
Optimizing Performance
Submit Training Form
Submit A Ticket
Camera & Payload
Optimizing Performance
Recommended Steps
- Refer to individual payload provider websites or support departments for hardware-specific optimization.
- Harris Aerial can perform limited in-shop custom hardware improvements. For details, contact their support team.
