Harris Aerial Support
Software Troubleshooting
Software Troubleshooting
Out of the box setup
Pre-shipping Checklist
Checklist Overview:
- Harris Aerial performs comprehensive pre-shipment checks to ensure all systems are functional and up-to-date. This includes software installation, firmware updates, system calibration, and performance testing.
Reattaching Antennas
User Responsibility:
- Upon receiving the drone, the user will need to reattach antennas. Ensure that all connections are secure and properly oriented.
Installation & Setup
Version Updates:
READ ME: Client Advisory
Clients should not update the system version (Microsoft updates) without consulting Harris Aerial.
- Support Check: Contact Harris Aerial support to verify if the latest operating system updates are compatible with the drone’s system.
- Needs Basis: System updates should only be performed if necessary and recommended by the support team.
Installation & Setup
Mission Planner Information
Phasing out Mission Planner
As of July 16th 2024,
Current Use:
- The main purpose of Mission Planner at this point is for telemetry and secondary system operations.
- Future Plans: Harris Aerial is moving towards HAGC (Harris Aerial Ground Control) and plans to deprecate Mission Planner software in the near future.
Software Troubleshooting
Common Glitches: Troubleshooting
Quick Fixes
- Delete and reinstall the Mission Planner or HAGC folder to resolve common glitches.
Radio Interference:
- Radio interference can cause screen and mouse glitches with Mission Planner.
- Solution: Keep the carrier link further away from laptops and avoid placing it near Bluetooth devices.
Software Troubleshooting
Common Glitches: Troubleshooting
Directory Note:
Navigate to Start > Settings > Apps > Apps and Features.
Select Mission Planner or HAGC and click uninstall.
Reinstallation for HAGC:
If you need to reinstall HAGC on your Android device, please contact Harris Aerial using the provided form.
Software Troubleshooting
Common Glitches: Troubleshooting
Supported Operating Systems:
- Mission Planner software is compatible with Windows devices.
- Unsupported OS: Compatibility with Linux or Apple operating systems cannot be guaranteed.
Software Troubleshooting
Updating & Upgrading Software
Pre-Update Checklist
Always check with the Harris Aerial team before running any software or operating system updates recommended by your device.
Folder Deletion:
- Ensure all Harris Aerial Mission Planner folders are deleted from the documents section on the CGCS or any laptop before updating any software or operating system versions.
- If have have a question about a device update & how it will effect your device – please fill out our form below:
